Frequently Asked Questions (FAQ)

Welcome to our FAQ page. If you don’t find the answer you’re looking for, please feel free to contact us directly and we’ll be happy to help.

General

Q: What services do Facilities Global provide?
A: We offer a full range of services across facilities management, fit-out and refurbishment, reactive and planned maintenance, compliance testing, and project delivery across commercial and industrial sectors.

Q: Do you work nationwide or in specific regions?
A: We operate across the UK, delivering consistent, high-quality services via our network of skilled engineers and trusted partners.

Q: Are your services available 24/7?
A: Yes, we offer 24/7 reactive maintenance and emergency call-out support to ensure your operations continue uninterrupted.

Q: How do I request a quote or site survey?
A: You can request a free site survey or quotation by using our contact form, emailing us at enquiries@facilitiesglobal.co.uk or calling us directly.

Projects & Fit-Out

Q: What types of fit-out projects do you handle?
A: We specialise in CAT A and CAT B fit-outs, office refurbishments, design & build projects, dilapidations, and full turnkey solutions for commercial spaces.

Q: Do you manage all trades and subcontractors?
A: Yes, we provide full project management including design coordination, subcontractor management, health & safety compliance, and quality control throughout delivery.

Q: Can you work in live environments or occupied buildings?
A: Absolutely. We have extensive experience delivering projects in live working environments with minimal disruption to day-to-day operations.

Maintenance & Compliance

Q: What maintenance services do you provide?
A: We cover planned preventive maintenance (PPM), statutory compliance, building fabric repairs, mechanical and electrical (M&E) maintenance, HVAC, and fire safety systems.

Q: How do I know if my property is compliant?
A: We carry out detailed audits and provide compliance reports to ensure you meet all relevant legislation including fire safety, gas safety, water hygiene, and electrical testing.

Q: Can you take over existing maintenance contracts?
A: Yes, we can transition from incumbent providers and implement a streamlined, cost-effective maintenance regime tailored to your assets.

Account & Support

Q: How do I report an issue or request support?
A: If you’re an existing client, you can raise a request via our helpdesk, email Enquiries@facilitiesglobal.co.uk, or call our dedicated support line. New clients can contact us through the website or by phone.

Q: How quickly do you respond to emergencies?
A: We offer response times ranging from 4 to 48 hours depending on your service level agreement (SLA) and location.

Q: Do you provide digital reporting and asset tracking?
A: Yes, all our clients benefit from live reporting, digital service logs, and asset tracking through our CAFM (Computer-Aided Facilities Management) platform.

Sustainability & Certifications

Q: How do you incorporate sustainability in your projects?
A: We prioritise sustainable practices through waste reduction, energy-efficient installations, responsible sourcing, and alignment.

Still have questions?
📧 Email: Enquiries@facilitiesglobal.co.uk
📞 Phone: 0203 051 7299